Please make sure to reference the IPMX-DB20-IRW(B)1 quick-start guide for the physical installation of the SD card into the IPMX-DB20-IRW(B1). Keep in mind that SD cards need to have at most 256GB of storage capacity and that they are not hot-swappable. Replacing SD cards while the device is not unplugged can lead to data corruption.
Once the SD card is installed, you can check if it is working properly, by going to 'Access Config' from the main menu of the web UI.
Under 'Basic Settings', the 'Functions' section should have all the settings relevant for this article. Keep in mind that sometimes scrolling down the page is necessary in order to see this section.
Configuration
Format the SD card in case it is not being detected as a storage device (0M/0M on SD Card Usage). Once formatting is done, the SD Card Usage should reflect the amount of data stored as videos and images get recorded, and it should also reflect the maximum storage capacity.
Capture settings:
Auto Capture while Unlocking: If enabled, a snapshot is taken when it gets unlocked.
Auto Capture during Call: If enabled, a snapshot is taken when taking a call.
Upload Messages and Videos: If enabled, video messages are recorded.
Auto Record while Calling: If enabled, calls are recorded.
Below is an example of an SD card not being detected:
In case formatting doesn't allow the SD card to be detected, please try a different SD card (Max. 256 GB),before proceeding with other troubleshooting steps.
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Model numberSerial numberFirmware or app versionWhat you have tried