Field Impact Notice: IP Camera Initialization Issues with NVR-MX08POE-1U-4KM1/ Nightwatch AI Bundles

Summary

Some IC Realtime IP Camera models, including the cameras in the Nightwatch Pro AI Bundles, do not automatically initialize when plugged into the NVR's Built-in PoE.

Units affected:

NVR-MX08POE-1U-4KM1, Build date: 2024-11-14
NVR-MX08POE-1U16MP1, Build date: 2024-12-24
NVR-FX08POE-1U16MP1, Build date: 2024-12-24
NVR-MX16POE-1U16MP1, Build date: 2024-12-24
NVR-FX16POE-1U16MP1, Build date: 2024-12-24
IPEG-E40F-DIW1, Build date: 2024-05-07
IPEG-E80F-IRW1, Build date: 2024-08-19
NVR-EG08POE-1U4K1, Build date: 2023-07-24
NVR-EL16-2U32MP1
NVR-FX24POE-15U32MP1

Symptoms

When plugging in new, uninitialized cameras into the NVR's built-in PoE, the cameras will acquire an IP address but not automatically initialize, and the cameras will not display on the screen.

Resolution

A firmware update will be available to fix this issue in the coming future and will be available as an online update for the NVRs. 

Update: Firmware for the NVR-MX08POE-1U-4KM1 is now available that corrects this issue. The system can be updated directly from the maintenance menu or by reaching out to tech@icrealtime.com.

Update 2: Firmware for all units except the NVR-EG08POE-1U4K1 are now available through the above means.

Update 3: Firmware is now available for the NVR-EG08POE-1U4K1.

Workaround

You can initialize the cameras by setting the NVR to bridge mode.Once set to bridge mode, the IP cameras can be initialized and added to the NVR.This will not work for the NVR-EG08POE-1U4K1 as it does not support bridge mode. The cameras will need to be moved, temporarily, to an external switch. You can also connect a laptop to the built-in PoE ports and manually initialize the cameras.